SITS25: Transforming IT and enterprise services with experience data

30 minutes

People-First Approach to IT Decision Making & XLAs

33 minutes

Ensuring Successful XLA Contracts

26 minutes

How to Manage XLAs on HappySignals

How to Incorporate XLAs into Outsourcing Agreements

80 minutes

Why Your XLAs needs Experience Management

Succeeding with Experience Level Agreements, with Dean Underwood

XLAs: Applying The Art & Science of Experience

60 minutes

Traditional SLAs; Should I remove them?

15 minutes

Align IT to achieve outcome metrics

3 minutes

XLA rewards and sanctions

2 minutes

Understanding the impact of the service

3 minutes

Using data to understand the user experience

3 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

The challenges of moving from SLA to XLA

3 minutes

Experience Data; Crucial for evolving XLAs

2 minutes

How to recognise problem areas when using employee experience data

3 minutes

Correlation between Employee Happiness and Customer Loyalty

1 minute

What does experience management look like?

2 minutes

SLA vs XLA

2 minutes

SLA sanctions vs XLA rewards

2 minutes

Three practical tips to implementing experience level agreements

1 minute

Create a baseline measurement before outsourcing

1 minute

Shifting from SLAs to XLAs

1 minute

Webinar: The Practical Guide to Experience Management

18 minutes

From Signals to Action with ServiceNow

90 minutes

SLAs vs XLAs in an IT project management context

2 minutes

How do SLA and XLA metrics differ?

2 minutes

XLA Benefits for Employees

3 minutes

XLA Benefits for IT and Service Desk

4 minutes

XLA Benefits for Service Owners

5 minutes

XLA Benefits for CIOs and IT Management

2 minutes

XLA Benefit 5: XLAs are a Moving Target

1 minute

XLA Benefit 4: Driving Business Value

1 minute

XLA Benefit 3: Motivating for Service Desk Teams

1 minute

XLA Benefit 2: XLA measurement increases co-operation

1 minute

XLA Benefit 1: XLAs measure the business value of the Service Desk

1 minute

How to get more out of your Now Platform with IT Experience Management?

27 minutes

Ticket bouncing - The most impactful ITIL metric

15 minutes

Don't make this mistake with your new ServiceNow platform!

15 minutes

How to Reduce Ticket Reassignments in ServiceNow

4 minutes

Positive Factors affecting Employee Experience in ServiceNow

2 minutes

Negative Factors Impacting Employee Experience in ServiceNow

3 minutes

How HappySignals Improves Employee Experience in ServiceNow

3 minutes

ServiceNow Ticket Reassignment; The Real Impact on Happiness and Productivity

3 minutes

Optimize ServiceNow Through Experience Management, with Jimmy Fitzgerald

15 minutes

Webinar: Experience Management for ServiceNow

60 minutes

The 3 common executive needs to strategizing your ServiceNow platform

1 minute