Moving target – in a positive way
At HappySignals, we believe XLA targets should change after about 6 months. It’s not enough anymore to set targets that last for years.
Also, we should always be able to continue to develop services. For us, agreements set should be ways of working, rather than targets with sanctions. The best results are always reached through co-operation.
Some of our customers have already started to use XLAs, for example Orbis Partnership has decided to let go of the "So What Metrics" and put in XLAs instead.