Leading IT with Experience Management

ITXM Summit 2024 Session: IT Experience Management

Campari recognized the need for improved visibility into IT service performance and for informed decision-making during their transformational journey. This led them to seek change and prioritize actionable experience data essential for driving success. In Chris's presentation, you will hear how Campari Group IT started its ITXM journey to become human-centric, what outcomes they have achieved, and the next steps.

Presented by Chris Fazey, Campari Group

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