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News and Press Releases


 

10.03.2023

Technology Reseller Magazine: The Latest HappySignals Experience Data

This article looks at the latest Global IT Experience Benchmark Report and highlights some of the key experience ...

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CIO Influence

09.03.2023

CIO Influence: The Latest HappySignals Experience Data Offers Valuable Insights for IT Service Providers

This article looks at the latest Global IT Experience Benchmark Report and highlights some of the key experience ...

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5 minute read

28.02.2023

The Latest HappySignals Experience Data Offers Valuable Insights for IT Service Providers

Helsinki March 1st, 2023 – HappySignals, the leader in human-centric experience management for IT and creator of the IT ...

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The Importance of IT Support to Perceptions of IT’s Value

23.02.2023

ITSM.tools: The Importance of IT Support to Perceptions of IT’s Value

This article dives into the data from the latest HappySignals Global IT Experience Report, based on 1,642, 555 end-user ...

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Neglect Experience Management

13.12.2022

CEOWorld: What Happens If You Neglect Experience Management?

This article looks at how neglecting experience management adversely impacts business operations and outcomes (as well ...

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80% lost time

31.10.2022

SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...

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20.09.2022

ZISPL, India adds Experience Management to their portfolio through new partnership with HappySignals

zKonsult Innovative Solutions Private Limited (ZISPL), has announced a new teaming partnership with Helsinki based ...

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IT Strategy

30.06.2022

ITSM.tools: IT Strategy Needs to Focus More on Employee Productivity

This article provides four tips for driving productivity and improving decisions with employee data.

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How IT Experience Data Drives Improvement

08.06.2022

CEOWorld: How IT Experience Data Drives Improvement

Struggling to demonstrate IT's value to the business? This article explains how using experience data helps to drive ...

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Status Go Podcast

13.05.2022

Status Go: Happiness is...End User Experience

In this podcast Sami Kallio talks with Status Go about Experience Level Agreements (XLAs) vs. the more traditional SLA ...

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