Fujitsu Customer Experience Center, powered by HappySignals, provides organizations with a modern, AI-powered support service focused on continuously improving an organization's employee IT experience. Using data driven insights across a range of IT services and workplace environments, including enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, remote work, service portal, and overall IT experience, HappySignals enables Fujitsu experience experts to identify the root causes of poor experiences and guide organisations on how to remove them.
At the heart of the Fujitsu Customer Experience Center solution is the IT experience management framework, which enables Fujitsu to measure experiences, share experience data, identify improvements, and improve what matters most. The solution provides reliable, comparable, and repeatable data with ready-made surveys that can be distributed via email, Microsoft Teams, or Slack. The Happiness Score quantifies both happiness and productivity, allowing Fujitsu to identify focus areas by drilling down into the experience data.
Using HappySignals, Fujitsu can easily share experience data with stakeholders, including employees, IT teams, and business leaders - helping to drive buy-in across the organization. With automated reporting, live screens in the workplace, and an instant feedback loop, Fujitsu teams can quickly identify factors causing unhappiness and compare them against the global IT experience benchmark to promote best in class employee IT experiences.
The partnership between Fujitsu and HappySignals enables organizations to take a human-centric approach to IT experience management, helping them establish engaged and productive employees.
To learn more, let's talk
Melissa Warren
VP GSI Business
melissa.warren@happysignals.com
Andrew Davis
Head of Future Workplace Strategy & Growth
andrew.davis@fujitsu.com