SLA vs XLA

Traditionally, IT has been measured by Service Level Agreements (SLAs). But they fail to account for the human aspects of end-user experience, which are precisely what Experience Level Agreements (XLAs) seek to measure.

Hear what Hannah Price from TOPdesk has to say about SLAs vs. XLAs.

Ready to drive Experience Management in your organization?

Let's talk!


Book a 30-min meeting to discuss your challenges and how Experience Management can help.

Get in Touch
See how HappySignals Platform works

Watch Demo
HappySignals Platform

Ready to get started?

Contact Sales

Contact Sales