Ensuring Successful XLA Contracts

ITXM Summit 2024 Session: Experience Level Agreements (XLAs)

Experience level agreements (XLAs) are becoming the new norm for measuring the success of IT. Therefore, there is now a need for XLAs in the contractual agreements between outsourcers/internal IT service organizations and their customers.  What are the four most common XLA contractual options?

Presented by Neil Keating, Bright Horse

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