Experience Data; Crucial for evolving XLAs

Alan Nance - XLAs

XLA Collab Co-founder and CEO, Alan Nance, begins to explain why Experience Data plays such an important role in developing XLAs within the business, creating greater connections and inspiration for outsourced vendors, as well as showing how continuous service measurement can improve the lives of end-users.

In this video, Alan refers to data from our Global IT Benchmark report.