XLA measurement boosts co-operation
When you have thousands of end-users feedback and comments, you have data that you can trust. End-users honestly tell everybody from Service Desk and Service Management what works and what doesn’t. Everybody is able to focus on the right problems and not be reliant on giving priority to whoever is shouting the loudest.
Sharing data and being transparent with this data is the ultimate key to building co-operation. With XLAs you measure the experiences that your end-users are already having and work in co-operation with your Service Desk to create a better experience for them.