XLA measurement boosts co-operation
With XLAs, you can measure your end-users experiences in real time and work in cooperation with your service desk to continuously develop better experiences.
When you have thousands of end-user feedback responses, you have data that you can trust. Being transparent with this experience data and sharing it is the ultimate key to building cooperation.
End-users honestly tell everybody from Service Desk to Service Management what works and doesn’t. Everybody can focus on the correct problems and not have to listen only to whoever is shouting the loudest.