XLA measurement boosts co-operation
With XLAs you can measure the experiences that your end-users are having in real-time, and work in co-operation with your Service Desk to continuously develop better experiences.
When you have thousands of end-user feedback responses, you have data that you can trust.Being transparent with this experience data and sharing it is the ultimate key to building co-operation.
End-users honestly tell everybody from Service Desk to Service Management what works and what doesn’t. Everybody is able to focus on the right problems and not have to listen only to whoever is shouting the loudest.