More smiles, less time wasted.
HappySignals exists because a working day should hold more smiles and less wasted time, for everyone, in every job that depends on technology.
IT says it’s fine. Your people say different.
Most people don’t think about IT until it gets in their way. A ticket that’s “resolved” while the problem is still there. A laptop that’s too big for traveling salespeople. An AI tool one team loves while another isn’t quite sure how to leverage. Each one is small. Together, they add up to a quiet feeling that technology isn’t on your side.
IT teams don’t want that either. They’re working hard, usually with dashboards that say everything’s fine. The problem isn’t effort. It’s that nobody’s asking the people doing the work how it’s really going.
That’s the gap we’re here to close. HappySignals explains how people are impacted by the technology they use at work. That way, IT can focus its effort where it counts.
It started with one number.
Before HappySignals existed, our founders sat down with 10 IT leaders. They asked a simple question: what do you know about how your employees experience IT?
Almost every answer was the same. “Our CSAT is 3.7.”
And when asked whether 3.7 was good or bad, nobody knew. It had just always been 3.7. One number, no context, no direction.
That conversation revealed the real problem. One average number stops anyone from getting better. It hides the teams that are struggling, the locations that are losing hours every week, and the people who’ve quietly given up on IT. A score that had stopped challenging anyone to do better.
We built HappySignals to break that average open. Continuous feedback that employees actually respond to. Split by group, so no one stays invisible. Benchmarked, so you always know where you stand.
Today, more than 15 million responses later, no HappySignals customer has to ask whether their number is good or bad. They know.
People. Process. Technology. In that order.
Technology doesn’t create value on its own. People do. So we start with how people experience their work, design the process around that, and let technology support what actually works. Three beliefs follow from it.
- 01
People are the best sensors.
No system log captures what an employee feels when IT slows them down. Emotions are complicated, but they’re also the most valuable signal you have. The best IT teams don’t avoid that signal. They use it.
- 02
Averages hide the truth.
An average score of 4.6 can sit on top of a team at 2.1. That group may be too small to move the number and still be the people in front of your customers every day. If you only see the average, you’ll never see them.
- 03
Nothing should grade itself.
No vendor, tool, or AI agent can prove its own value. That verdict has to come from the humans who use it every day. That’s why we stay independent of the technology we measure, and why the results hold up in front of the business.
IT will run itself. People will still judge it.
IT increasingly runs itself. Agents fix issues before anyone notices. Applications tune themselves. Devices self-heal. Technology will tell us what it did. One question remains: is it really helping the people who use it?
That’s the question we exist to answer. Experience Intelligence is an independent measure of how people experience technology across services, devices, and applications. It gives you clear answers on what’s working, what isn’t, and where to focus.
The result isn’t more work for IT. It’s better work. Teams who know their effort counts, and employees who feel technology is on their side.
More smiles, less time wasted.
Why “HappySignals”.
Happy is the outcome we measure: how people actually feel about the technology they work with. It’s the emotion traditional IT metrics ignore. Signals is what we turn that feeling into: structured data you can act on.
Put together, it’s the whole idea in one word. Human feelings, treated as seriously as system data. Experience is the signal. Intelligence makes it useful.
And yes, the positive bias is deliberate. Around 75% of the feedback in our Global IT Experience Benchmark is positive, and IT teams rarely hear it. Measuring experience isn’t only about finding problems.
Built on what employees tell us.
Want to see how it works?
This page is about why we do what we do. If you’d like the how, from the first survey to measured impact, it’s all on one page.
Bring your questions, and we’ll build a custom demo around them.