One of the key learnings before outsourcing is to have a baseline of the current experience level end-users have. This way, you can have a target where you need to get back to and avoid "I feel like..." discussions with your outsourcing partner.
Create a baseline measurement before outsourcing
.png?width=540&height=260&name=LC_Thumbnail_Reckitt%20(1).png)
Ready to drive IT Experience Management in your organization?
Let's talk!
Book a 30-min meeting to discuss your challenges and how Experience Management can help.
See how HappySignals Platform works
Ready to get started?
