255,000 hours saved
Learn how awards winning IT team of Reckitt saved time from business
HappySignals measures IT productivity based on IT end-user perception, allowing for targeted improvements. Data from 1,642,555 responses indicates a 26% average increase in end-user productivity.
You get a real-time view into where people lose most of their productivity and the cumulative productivity gains that IT's actions have brought.
By making productivity data visible and accessible via our intuitive interface, we help you to highlight problem areas with all stakeholders, identify areas for improvement, and make data-driven decisions.
How do your end users feel?
How much time are your end-users losing?
Productivity is the outcome when your IT teams focus on end-user happiness. We quantify productivity by perceived productivity loss, which is much more difficult to influence than vanity metrics like process or bootup times.
Why was that?
Find out the real reasons why your end-users are happy or are losing the most time. Factors save time for IT teams since you don't have to read each free text comment, making it easier for end-users to answer.
Experience Data is all about people, so HappySignals data is based on how people perceive their productivity loss.
During our measurement, we ask end-users how much time they lost, not just in the process but from end-to-end, giving an honest and transparent view as IT that we care about their work time.
Experience-based productivity measurement means you have to ask your end-users. This is made simple with our ready-made surveys and delivery methods.
Our continuous way of measuring daily productivity will highlight your efforts' impact, even the smallest of actions. Genuine continuous improvement needs continuous measurement.
Learn if KPIs like Availability, MTTR, Reassignment Counts, or other traditional metrics really impact end-user productivity.
Expose the watermelon effect and identify services or systems where people lose most of their time.
As our Global IT Benchmark shows, you need to learn which 13% to focus on as they contribute to 80% of total lost productivity.
HappySignals can easily show you the areas where most time is lost, allowing you to prioritize your efforts.
Instead of trying to fix everything, focus your IT efforts and budget on the areas where people say they are losing most of their productivity. This creates a real impact.
See how IT in your organization compares to our Global IT Benchmark data. Account for cultural differences in rating behavior.
The Hotspots feature lets you learn which business units lose productivity in which services, so you can address what end-users tell you needs improving.
Many businesses are operating under the mistaken impression that cutting spending for IT has a positive effect and that the directive to “do more with less” will save the organization money.
Business icon Peter Drucker famously said, “If you can’t measure it, you can’t improve it.”
To expand on that thinking, we can say, “If we don’t measure it, we won’t improve it.” Read more here.
HappySignals makes it easy to show real productivity gains as perceived by the business.
Productivity reporting shows the end-to-end time lost by the end-users, not just the process or technology time.
Continuous measurement provides a cumulative view of the total productivity gains IT has made over a long period, as these gains cannot be made quickly.
Focus on your area of interest by using your operational data. Each service area can find its focus areas and report on its productivity gains, from C-level to Team Leaders.
Use your productivity gains to quantify the return on investment to business stakeholders or those who say IT is not doing a great job.
Traditionally IT is very focused on problems and things that don't work. Motivate yourself and your team with honest end-user feedback and their stories about improved productivity.
"In one year, end-users saved 255,000 hours that previously were lost due to IT incidents."
– Prashant Arora, Reckitt
"Focusing on Experience Management led to 69% improvement in productivity."
– Dr. Ozan Acar, Ahlstrom
Watch this 2-minute demo of how HappySignals Productivity Measurement works.