The more types of data, the merrier

To help you see the full picture, we measure different types of data. How does it work, and what exactly do we measure? Learn more!

What data do we collect

Operational Data

Any data that you can share through your ITSM tool integration, serves as a base for the data you get from our surveys.

Experience Data

Experience data is data we get from our surveys. It shows how employees feel about their experience with different IT touchpoints.

We measure Happiness. Just like that.

Happiness Score™ is a combination of Happiness, Productivity and Experience Indicators that helps you understand how people feel about IT, how much time did they lose and what was the reason.

How do you measure experience?

How do employees feel?

Happiness is a universal, human metric — easy to understand and instantly felt. In just a moment, anyone can tell if they were happy with their experience, or not. That’s why Happiness is our core experience metric.

How is their productivity impacted?

Productivity is the outcome of happy experiences. We quantify productivity by perceived time loss, a more meaningful indicator than process or bootup times.

How are you doing compared to... the rest of the planet?

Is +67 Happiness high or low for your employees in Japan? Find out by comparing with our Global Benchmarks, built from experience data collected by organizations using HappySignals across 130 countries.

Your data is secure with us

We care about your privacy

Employees who give feedback or share information about their working patterns cannot be personally identified on HappySignals. Only aggregated data is shown for analysis

You're in control

Your organization controls what data from your ITSM tool is shared with our platform

No one else is involved

Your data isn't shared with anyone else for commercial or other purposes. It's there only for IT to improve your services!

What happens next with the data we gather

Data is gathered

We gather experience data through research-backed continuous surveys.

Data is measured

Happiness and Lost Time are measured, when all the data from HappySignals and your ITSM platform is combined.

Data is analyzed

Navigate data, identify trends, get valuable insights

Data is shared

Create clean and easy to understand reports, share with your colleagues and stakeholders across all company.

Ready to drive Experience Management in your organization?

Let's talk!

Book a 30-min meeting to discuss your challenges and how Experience Management can help.

See how HappySignals Platform works

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