Happiness Score™ - What would be a good score for your company?

23.07.2021

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

20.07.2021

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

16.07.2021

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

14.07.2021

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

13.07.2021

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

09.07.2021

In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...

07.07.2021

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

02.07.2021

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

30.06.2021

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

25.06.2021

When we founded HappySignals six years ago, we had spoken to service desk service providers and CIOs, and identified ...