23.07.2021 | 11 minute read

Happiness Score™ - What would be a good score for your company?

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

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11 minute read

23.07.2021

Happiness Score™ - What would be a good score for your company?

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

Read more >
develop channels ServiceNow
26 minute read

20.07.2021

How to Develop Channels with Experience Data in ServiceNow

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

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8 minute read

16.07.2021

Experience is about People, Process, and Technology - in that order

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

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8 minute read

14.07.2021

How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

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5 minute read

13.07.2021

Driving human-centric IT Service Management with whyaye

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

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6 minute read

09.07.2021

What makes Enterprise IT end-users happy in 2021?

In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...

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8 minute read

07.07.2021

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

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Are Yearly IT Surveys useless?
7 minute read

02.07.2021

Are Yearly IT Surveys useless?

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

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10 minute read

30.06.2021

How to use Real-time Experience Data in ServiceNow to understand where End-users struggle the most

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

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5 minute read

25.06.2021

What challenges does human-centric IT solve?

When we founded HappySignals six years ago, we had spoken to service desk service providers and CIOs, and identified ...

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