13.09.2023 | 10 minute read
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
Read more13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
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Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
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If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
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Experience management might seem like another one of those consultant-created buzz phrases designed to squeeze more out ...
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If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...
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An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...
Read more >19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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