17.06.2025 | 6 minute read
I think most IT professionals are acquainted with the term “technical debt,” the future cost of additional rework or ...
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17.06.2025
I think most IT professionals are acquainted with the term “technical debt,” the future cost of additional rework or ...
Read more >
23.04.2025
If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...
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10.04.2025
A company's IT infrastructure forms the backbone of its operations and directly influences employee productivity, ...
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02.04.2025
The business world is awash with artificial intelligence (AI) talk and AI-enabled products. But how much of this is ...
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27.03.2025
It doesn’t matter where you work in an IT organization; there are likely three common words (or phrases) in your ...
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20.03.2025
How often have you heard (or perhaps uttered) the phrase “IT-business alignment”? Notwithstanding the fact that IT is ...
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13.03.2025
As an IT professional working hard to deliver the IT services and support capabilities your organization needs, it’s ...
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06.03.2025
In IT, we often measure success through traditional metrics—service level agreements (SLAs), mean time to resolution ...
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27.02.2025
The speed of artificial intelligence (AI) adoption within IT organizations is now beating most peoples’ expectations. ...
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20.02.2025
Quick wins have long been a staple in the IT service management (ITSM) space. An organization wants to do something ...
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