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29.09.2022 | 8 minute read

Why DEX need people-centric experience data to improve?

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

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8 minute read

29.09.2022

Why DEX need people-centric experience data to improve?

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

Read more >
Here’s What Makes the Biggest Difference to End-user IT Support Experiences
5 minute read

06.07.2022

Here’s What Makes the Biggest Difference to End-user IT Support Experiences

What makes the biggest difference to end-user IT support experiences? What would you say (even if it’s a guess)? Speed ...

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Create the business case
9 minute read

23.06.2022

How to Create the Business Case for IT Experience Management 

Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...

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7 minute read

28.04.2022

How to Leverage EX Data to Drive Continual Improvement 

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

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Ahlstrom-Munksjö
15 minute read

20.04.2022

Continual Improvement Success Through End-User Happiness – A Customer’s Story

This blog shares the continual improvement success of Ahlstrom-Munksjö. Ahlstrom was founded in 1851 in Finland; ...

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ITXM Framework and Continual Improvement
10 minute read

12.04.2022

How the ITXM™ Framework Integrates with Continual Improvement 

IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...

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Common Continual Improvement Opportunities
14 minute read

06.04.2022

The Common Continual Improvement Opportunities Identified Through Experience Data 

When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...

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Perceptions vs Technical
15 minute read

30.03.2022

Perception vs. Technical Performance Data – Here’s Why and Where They Commonly Differ 

This isn’t going to be the first blog you’ve read that talks to a performance, expectations, or experience gap between ...

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Continual Improvement Investments
7 minute read

17.03.2022

Focusing Your Continual Improvement Investments Through the Lens of Experience 

We’re all looking for ways to continually improve our business outcomes and results, but there are so many possible ...

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Continual Improvement Explained
12 minute read

02.03.2022

Continual Improvement Explained 

You might not have stopped to think about this before, but IT service management (ITSM) is all about improving, with ...

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