20.02.2020
What are the Benefits of XLA?
Why you should really look into Experience Level Agreements (XLAs):
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17.02.2020
What Impacts Employee Experience in ServiceNow?
Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...
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03.02.2020
Internal Service Desks make Employees 47% More Productive with XLA?
Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...
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23.01.2020
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams?
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22.01.2020
The Real Cost of Reassigning IT Service Desk Tickets
The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...
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21.01.2020
Reducing IT Support Costs is a Bad IT Strategy
As an IT service desk manager, you’re probably often caught between a rock and a hard place.
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20.01.2020
Our Customers Increase Productivity 26% by Making People Happier
From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...
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13.01.2020
The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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07.01.2020
Impact of ServiceNow's Reassignment Count on Employees Productivity
The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...
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30.12.2019
2020 ITSM Trends with Stephen Mann / itsm.tools
In this episode Pasi interviews Stephen Mann, who is the principal and content director at ITSM Tools. ITSM Tools is a ...
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