30.03.2021 | 5 minute read

HappySignals welcomes former ServiceNow SVP Jimmy Fitzgerald as a Board Member and Investor

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

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Podcasts Employee Experience XLA IT Strategy Service Desk ServiceNow Automation Digital Transformation Happiness Score Report Experience Management MSP Productivity Reassignment
5 minute read

30.03.2021

HappySignals welcomes former ServiceNow SVP Jimmy Fitzgerald as a Board Member and Investor

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

Read more >
11 minute read

18.03.2021

Common XLA Mistakes and How to Avoid Them

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

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9 minute read

04.03.2021

MSPs and the Need for Experience Management

If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...

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3 minute read

15.12.2020

47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

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7 minute read

07.12.2020

45. #XLA - Experience Management Benefits all Business Roles

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3 minute read

02.12.2020

44. #XLA - Employee Experience, with Roy Atkinson - Part 2

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4 minute read

30.11.2020

#XLA - Experience is More than an Agreement

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4 minute read

25.11.2020

#XLA - Employee Experience, with Roy Atkinson - Part 1

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7 minute read

20.11.2020

#XLA - The Key Differences Between XLAs and SLAs

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

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6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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