Ticket bouncing, frustrated end-users – what can IT do?

17.09.2021

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

10.09.2021

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

03.09.2021

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

27.08.2021

Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed.   I believe ...

25.08.2021

While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...

20.08.2021

IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...

13.08.2021

At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...

06.08.2021

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

30.07.2021

Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...

28.07.2021

Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...