25.07.2024 | 6 minute read
If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...
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25.07.2024
If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...
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18.07.2024
The coming of Artificial Intelligence (AI) in commercially available forms is bringing about a major change in the ...
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11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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27.06.2024
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...
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13.06.2024
Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...
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23.05.2024
Is your IT service desk treating every end-user in the same way? If it is, it needs to understand the benefits of ...
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16.05.2024
Most IT service management (ITSM) professionals will have heard or read about the increasing importance of their IT ...
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02.05.2024
On a personal level, you might have heard the phrase “death by chocolate.” On the one hand, the term is used to ...
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02.05.2024
Since the global pandemic, most of us have changed how we live, work, move, and socialize. Importantly, the pandemic ...
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02.05.2024
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually ...
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