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13.09.2023 | 10 minute read

Why Should You Be Using XLAs?

By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...

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Why Should You Be Using XLAs
Why Should You Be Using XLAs
10 minute read

13.09.2023

Why Should You Be Using XLAs?

By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...

Read more >
Is Human-centric IT the solution to the bad reputation of IT?
5 minute read

29.08.2023

What challenges does human-centric IT solve?

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

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9 minute read

13.07.2023

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

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Why XLAs
10 minute read

06.07.2023

Why Your Organization Needs XLAs

If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...

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The Importance of Experience Management to CIOs
5 minute read

21.06.2023

The Importance of Experience Management to CIOs

Experience management might seem like another one of those consultant-created buzz phrases designed to squeeze more out ...

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ITXM and Digital Transformation
10 minute read

25.05.2023

How ITXM™ Fits into a World of Digital Transformation

If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...

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Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support?
6 minute read

17.05.2023

Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support?

What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...

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ITIL 4 and Employee Experience: The Workforce and Talent Management Practice Guide
15 minute read

27.04.2023

ITIL 4 and Employee Experience: The Workforce and Talent Management Practice Guide

An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...

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Lost Time is Lost Money
11 minute read

19.04.2023

Lost Time is Lost Money 

According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

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6 minute read

12.04.2023

Why Experience Management is Needed

You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...

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