26.06.2026 | 7 minute read
Since joining HappySignals, I've spent most of my time talking to IT leaders about how their support actually performs. ...
Read more
26.06.2026
Since joining HappySignals, I've spent most of my time talking to IT leaders about how their support actually performs. ...
Read more >
25.06.2026
A theme that's been building for years Experience isn't a bandwagon ITIL has just hopped on.
Read more >
17.06.2026
An accidental introduction to XLAs Frank didn't arrive at IT experience management through the usual service desk ...
Read more >
16.06.2026
The origins of CSAT CSAT dates back to the 1950s, when organizations began measuring customer perception alongside ...
Read more >
27.05.2026
After Kalmar separated from Cargotec, they had a rare opportunity to build all their IT services from the ground up.
Read more >
26.02.2026
The problem with CSAT isn’t the score. It’s what the score can’t tell you. Sharon put it plainly: CSAT is “not bad,” ...
Read more >
25.02.2026
The problem: SLAs measure IT performance, not employee experience SLAs are useful. They tell you whether your process ...
Read more >
20.02.2026
Reputation is built one interaction at a time Shaun frames IT experience management as a reputational discipline—not a ...
Read more >
11.02.2026
Your ITSM tool is doing exactly what it was built to do, but your employees are still losing time and productivity in ...
Read more >