How to prove value of Now Platform and IT Services through Experience Management

Knowing what is important to your end-users is essential to getting ROI from your support services and your investment in ServiceNow. But how do you achieve this?

Learn how to create human-centric IT – helping to prove the value of your ServiceNow platform and IT services.

HappySignals customer Ahlstrom-Munksjö has enjoyed significant improvements and results from its focus on improving employee experience – with a 112% increase in end-user happiness and a 68% decrease in lost time.

In this webinar, you will learn the following:
  • How using ServiceNow for workflows and HappySignals for people analytics leads to better end-user experiences and productivity (with practical examples)
  • How to bring XLA thinking and an Experience Management framework to your existing ServiceNow implementation
  • Why cultural changes are crucial in transforming IT into human-centered service experiences, featuring a Case Study from Ahlstrom-Munksjö

Featured speakers:
  • Host: Pasi Nikkanen, Chief Growth Officer, HappySignals
  • Dr. Ozan Acar, Head of IT Delivery and Partner Management, Ahlstrom-Munksjö
  • Johanna Länsisaari, Solution Consultant, ServiceNow


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Book a 30-min meeting to discuss your challenges and how Experience Management can help.

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