How to prove value of Now Platform and IT Services through Experience Management

How to prove value of Now Platform and IT Services through Experience Management

Knowing what is important to your end-users is essential to getting ROI from your support services, as well as your investment in ServiceNow. But how do you achieve this?

Learn how to create human-centric IT – helping to prove the value of your ServiceNow platform and IT services.

HappySignals customer Ahlstrom-Munksjö has enjoyed significant improvements and result from its focus and efforts on improving employee experience – with a 112% increase in end-user happiness and a 68% decrease in lost time.

In this webinar you will learn:

- How using ServiceNow for workflows and HappySignals for people analytics leads to better end-user experiences and productivity (with practical examples)
- How to bring XLA thinking and an Experience Management framework to your existing ServiceNow implementation
- Why cultural changes are crucial in transforming IT into human-centered service experiences, featuring a Case Study from Ahlstrom-Munksjö

Featured speakers:
Host: Pasi Nikkanen, Chief Growth Officer, HappySignals
Dr. Ozan Acar, Head of IT Delivery and Partner Management, Ahlstrom-Munksjö
Johanna Länsisaari, Solution Consultant, ServiceNow