How can different roles benefit from XLA - Part 4 of 5

XLA benefits for CIOs and IT Management

Experience Level Agreements (XLAs) help CIOs and IT management prove the value they provide to the business.

In the SLA world: IT is a cost burden, and we should reduce IT costs.

In the XLA world: We can show how IT positively impacts our end-users' happiness and productivity and creates business value.


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