Correlation between Employee Happiness and Customer Loyalty

Happiness Score™ - What would be a good score for our company?

15 minutes

Align IT to achieve outcome metrics

3 minutes

Feedback creates focus on all IT Experience Touchpoints

4 minutes

How to begin you Employee Experience Journey

3 minutes

Why is real-time data important?

2 minutes

Experience is about People, Processes and Tech - In that order

14 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

Experience Data; Crucial for evolving XLAs

2 minutes

Correlation between Employee Happiness and Customer Loyalty

1 minute

How to Reduce Ticket Reassignments in ServiceNow

4 minutes

Positive Factors affecting Employee Experience in ServiceNow

2 minutes

Negative Factors Impacting Employee Experience in ServiceNow

3 minutes

How HappySignals Improves Employee Experience in ServiceNow

3 minutes

ServiceNow Ticket Reassignment; The Real Impact on Happiness and Productivity

3 minutes

Deep Dive into Global IT Experience and Overall IT Happiness

15 minutes

The 3 common executive needs to strategizing your ServiceNow platform

1 minute

Optimise ServiceNow Through Experience Management, with Jimmy Fitzgerald

15 minutes

Experience Management for ServiceNow

60 minutes

Stop the 'Yearly Surveys' if you want to impact your IT Experience

14 minutes

What challenges does human-centric IT solve?

8 minutes

What does experience management look like?

2 minutes

SLA vs XLA

2 minutes

SLA sanctions vs XLA rewards

2 minutes

Humans are the best sensors for experience

4 minutes

How CIOs use Experience Management to create organizational change

1 minute

Bringing the customer into the conversation

2 minutes

Why Employee Experience is important for CIOs?

1 minute

How does HappySignals work?

1 minute

What is the watermelon effect?

1 minute

How HappySignals works and what it delivers

4 minutes

Three practical tips to implementing experience level agreements

1 minute

Create a baseline measurement before outsourcing

1 minute

Get signals from all IT areas

4 minutes

Use HappySignals in conjunction with Flow Designer

1 minute

Shifting from SLAs to XLAs

1 minute

Use to develop channels

3 minutes

Identify the areas you need to improve

3 minutes

Automate the right processes

2 minutes

When to start measuring?

1 minute

The Practical Guide to Experience Management

18 minutes

Full Product Demo

11 minutes

From Signals to Action with ServiceNow

90 minutes

How Reckitt adopted Experience Level Agreements (XLAs)?

46 minutes

SLAs vs XLAs in an IT project management context

2 minutes

How do SLA and XLA metrics differ?

2 minutes

XLA Benefits for Employees

3 minutes

XLA Benefits for IT and Service Desk

4 minutes

XLA Benefits for Service Owners

5 minutes

XLA Benefits for CIOs and IT Management

2 minutes

XLA Benefits for Business Stakeholders

3 minutes

Benefit 5: XLAs are a Moving Target

1 minute

Benefit 4: Driving Business Value

1 minute

Benefit 3: Motivating for Service Desk Teams

1 minute

Benefit 2: XLA measurement increases co-operation

1 minute

Benefit 1: XLAs measure the business value of the Service Desk

1 minute