Why Human Centric IT Experience Management?

In this SDI's session on-demand, where Mark Bewick from HappySignals will introduce you to human-centric IT experience management approach and how it will help you to gain happier end users, improve decision-making, and increase productivity. Mark discusses the importance of human-centric IT experience management in understanding how employees feel about IT services. It highlights the frustration in IT management caused by limited metrics and introduces the concept of the ‘watermelon effect.

  • Why IT needs to focus on the happiness and productivity of end users and how this can lead to better collaboration with business stakeholders.
  • What are the benefits of human-centric IT, including happier end-users and improved decision-making.
  • How to start? Get practical tips for implementing human-centric IT and access valuable resources for ongoing learning.

Key Takeaways:

  • Human-centric IT experience management focuses on understanding how employees feel about IT services and improving their happiness and productivity.
  • The ‘watermelon effect’ refers to the discrepancy between green metrics that show IT is working well and the complaints and frustrations of end users.
  • By collecting experience data and sharing it with IT teams, partners, and vendors, organizations can make better decisions and improve the value they deliver to end users.
  • Human-centric IT can lead to benefits such as happier end users, improved decision-making, and increased productivity.
  • To get started with human-centric IT, organizations need to collect experience data, establish ways of working, and gradually move towards focusing on XLAs and productivity.

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