Driving business value
By understanding end-users better, we can create real value for the business. Happier end-users are empowered to provide a better experience to their customers and don't have to work overtime due to IT problems preventing them from working during 'office hours.
The business value of Service Management lies in helping employees to do their job better and focus on the things that matter to the business.
Using HappySignals measurement tools, CIOs can now begin to measure employees' experiences and justify which IT areas need to be developed.
For example, our customer Reckitt CIO was receiving very negative comments from other management members about how IT was not functioning properly. After implementing HappySignals, he could justify that IT was doing well while highlighting the areas that need improvement. This made all the difference, as the CIO didn't have to rely on his gut feeling about what was possibly wrong in IT but could show the value that IT brings with rigorous Experience Data.
In short - XLAs deliver better business outcomes.