Independent ITSM Consultant, Barclay Rae discusses with Pasi and Sami on how IT departments need to be collecting feedback and measuring value, experience, and outcomes.
- Learning Center
- XLAs
- Align IT to achieve outcome metrics
Independent ITSM Consultant, Barclay Rae discusses with Pasi and Sami on how IT departments need to be collecting feedback and measuring value, experience, and outcomes.