Align IT to achieve outcome metrics

Here, Independent ITSM Consultant, Barclay Rae discusses how IT departments need to be collecting feedback and measuring value, experience, and outcomes.

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The Practical Guide to XLAs

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Why Your XLAs needs Experience Management

Succeeding with Experience Level Agreements, with Dean Underwood

XLAs: Applying The Art & Science of Experience

60 minutes

Start your journey to become an experience-centric organization

37 minutes

Traditional SLAs; Should I remove them?

15 minutes

Align IT to achieve outcome metrics

3 minutes

XLA rewards and sanctions

2 minutes

Understanding the impact of the service

3 minutes

Using data to understand the user experience

3 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

The challenges of moving from SLA to XLA

3 minutes

Experience Data; Crucial for evolving XLAs

2 minutes

How to recognise problem areas when using employee experience data

3 minutes

Correlation between Employee Happiness and Customer Loyalty

1 minute

Find more about XLAs

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