Why Your XLAs needs Experience Management

Many IT organizations want to adopt experience level agreements (XLAs) and experience-based metrics. It’s great for the customers these IT organizations serve. However, there’s a need to appreciate that an XLAs without experience management is like a Tesla without electricity. It might look good and is “doing the right thing”, but it will fail to get you from A to B. Your IT organization’s new XLAs need experience management capabilities to deliver on their promises.
 See this on-demand webinar in conjunction with SITS to learn:
  • Why using experience data to fuel your organization’s XLA success
  • How to leverage end-user experience data to drive Continual Improvement
  • Practical tips from ITXM™ framework to get started with Experience Management

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