Experience Management for Partners

At HappySignals, we partner with the leading Managed Service Providers, Consulting, and Implementation companies worldwide to provide an innovative Experience Management solution that helps improve customer experience and drive business and process improvements.

How to accelerate IT transformation through XLAs with fewer sanctions and better cooperation with your customers?

Watch our introduction to partners (8min)

Why partner with HappySignals?

We empower our partners to help their customers simply by implementing an experience management solution, which embeds into their standard workflows and instantly measures end user happiness and productivity.

Together with MSPs, Implementation partners, Consultants and tight collaboration with ITSM Tool vendors we can support the shift to Experience Level Agreements (XLAs), improve the customer experience, and drive business and process improvements.

Increase your customer retention and satisfaction, and bring value to them by delivering real-time IT Experience data which gives you a continuous stream of insights into what your customers' end-users need.

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Managed Service Providers (MSP)

HappySignals places user experience at the heart of IT. It creates continuous measurement of the human experience (happiness and productivity), and shows this data in real-time, transparently to groups of defined internal stakeholders (including management, personnel, service providers) to allow the MPS to measure instantly the performance of the applications and service and identify areas for continuous improvements.

Value for MSPs

  • Improve your “win rate” and “retention” with a differentiated proposition around experience management bringing you closer to the c-suite and your customers end users
  • Improve the service desk operations with instant feedback, motivating both service desk agents and delighting your customer’s employees.
  • Execute with full transparency which empowers you and your customers to focus on positives, make decisions based on actionable insight, and identify areas of improvement aligning cost to the right areas of the IT estate.

    Fujitsu Insights
  • Fujitsu-HappySignals-insights

    ServiceNow &
    ServiceNow Partners

    ServiceNow is a strategic platform for its customers. Using Now Platform and HappySignals side by side, each for their intended purpose leads to better service experiences, improved end-user productivity and helps to prove the value of ServiceNow investments.

    Value for ServiceNow Partners
  • Extend your project value proposition and “win rate” with an XLA-differentiated proposition that brings you closer to the C-suite and your customers end users
  • Leverage the HappySignals platform to create new annuity-based service offerings and develop long term engagements with minimal effort
  • Align with ServiceNow’s focus on delivering great business outcomes and end user digital experiences

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  • ServiceNow

    XLA Advisory and Consulting

    We work closely with selected global advisory and consulting partners for managing IT end-user experiences, including experience level agreement (XLAs) management, KPI's and reporting:

    Advisory

    Ready to get started?

    Whether you’re looking to increase the value you provide to your customers, want to be a leader in the market with a differentiated proposition, or looking to implement XLAs, please get in touch to understand how the partner team at HappySignals can help you and your customers, improve happiness and productivity.

    Read More about HappySignals Partnership Program

     

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