We empower our partners to help their customers simply by implementing an experience management solution, which embeds into their standard workflows and instantly measures end user happiness and productivity.
Together with MSPs, Implementation partners, Consultants and tight collaboration with ITSM Tool vendors we can support the shift to Experience Level Agreements (XLAs), improve the customer experience, and drive business and process improvements.
Increase your customer retention and satisfaction, and bring value to them by delivering real-time IT Experience data which gives you a continuous stream of insights into what your customers' end-users need.Book a meeting with us
HappySignals places user experience at the heart of IT. It creates continuous measurement of the human experience (happiness and productivity), and shows this data in real-time, transparently to groups of defined internal stakeholders (including management, personnel, service providers) to allow the MPS to measure instantly the performance of the applications and service and identify areas for continuous improvements.
ServiceNow is a strategic platform for its customers. Using Now Platform and HappySignals side by side, each for their intended purpose leads to better service experiences, improved end-user productivity and helps to prove the value of ServiceNow investments.
We work closely with selected global advisory and consulting partners for managing IT end-user experiences, including experience level agreement (XLAs) management, KPI's and reporting:
Whether you’re looking to increase the value you provide to your customers, want to be a leader in the market with a differentiated proposition, or looking to implement XLAs, please get in touch to understand how the partner team at HappySignals can help you and your customers, improve happiness and productivity.
With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...Learn more
Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...Learn more