How Nestlé IT is Modernizing ITSM with Experience Management

ITXM Summit 2024 Session: IT Experience Management

Transforming your organization to become outcome-focused and changing behaviors and mindset is a journey you need to take step by step. Nestlé IT has a clear goal: To be recognized as a business partner in their organization. Hear from Osvaldo about the lessons learned so far and what outcomes they have achieved.

Presented by Osvaldo Santos, Nestlé Group

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