Happy in 15: How Customers and MSPs Benefit from Experience Management

"You can't outsource responsibility for employee experience." - Katie Bates.

Check out this episode of Happy in 15 to understand why customers and MSPs must work together to achieve experience management success, how it's already happening, and what resources we have to help.

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Measurement, Management and Money

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How Customers and MSPs Benefit from Experience Management

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Why is 80% of business productivity lost by 13% of tickets?

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Key Findings from the Global IT Experience Benchmark Report H1 2022

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How does IT Experience Management drive better decision making?

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The Global IT Experience Benchmark: H2/2021

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Employee experience and the role technology can play in supporting a more flexible workforce

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How should IT management teams be using Experience Data?

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How to move from control to cooperation with your Service Providers

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Steps to creating Human Centric IT, with bioMérieux

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Employee Experience for IT

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Exploring Employee Experience: Retention, Remote Work, and Measuring 'Happiness'

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Global IT Experience Benchmark - Key Findings

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Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

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