The challenges of moving from SLA to XLA

How to Incorporate XLAs into Outsourcing Agreements

80 minutes

Why Your XLAs needs Experience Management

Succeeding with Experience Level Agreements, with Dean Underwood

XLAs: Applying The Art & Science of Experience

60 minutes

Start your journey to become an experience-centric organization

37 minutes

Traditional SLAs; Should I remove them?

15 minutes

Align IT to achieve outcome metrics

3 minutes

XLA rewards and sanctions

2 minutes

Understanding the impact of the service

3 minutes

Using data to understand the user experience

3 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

The challenges of moving from SLA to XLA

3 minutes

Experience Data; Crucial for evolving XLAs

2 minutes

How to recognise problem areas when using employee experience data

3 minutes