The challenges of moving from SLA to XLA

Here, Sami talks to Damien Fenwick, a Service Manager from Fujitsu about the difficulties of moving from SLAs to XLAs.

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The Practical Guide to XLAs CIO's Guide to Employee Experience Management

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SITS25: Transforming IT and enterprise services with experience data

30 minutes

People-First Approach to IT Decision Making & XLAs

33 minutes

Ensuring Successful XLA Contracts

26 minutes

How to Manage XLAs on HappySignals

How to Incorporate XLAs into Outsourcing Agreements

80 minutes

Why Your XLAs needs Experience Management

Succeeding with Experience Level Agreements, with Dean Underwood

XLAs: Applying The Art & Science of Experience

60 minutes

Traditional SLAs; Should I remove them?

15 minutes

Align IT to achieve outcome metrics

3 minutes

XLA rewards and sanctions

2 minutes

Understanding the impact of the service

3 minutes

Using data to understand the user experience

3 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

Find more about XLAs

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