How can different roles benefit from XLA - Part 1 of 5

BPR - Employees of Org

XLA benefits for End-Users

End-users, Employees of your Company benefits from XLAs as well.

In the SLA world, they think:
"They just want to get rid of me. It’s my fault always."

In the XLA world they think:
"They are here for me and help me as a colleague. The feedback I give is appreciated and used to improve IT services. This makes me happy."