How to begin you Employee Experience Journey

3 minutes

Why is real-time data important?

2 minutes

Stop the 'Yearly Surveys' if you want to impact your IT Experience

14 minutes

How does HappySignals work?

1 minute

What is the watermelon effect?

1 minute

Get signals from all IT areas

4 minutes

When to start measuring?

1 minute

The Practical Guide to Experience Management

18 minutes

Align IT to achieve outcome metrics

3 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

Experience Data; Crucial for evolving XLAs

2 minutes

Correlation between Employee Happiness and Customer Loyalty

1 minute

What does experience management look like?

2 minutes

SLA vs XLA

2 minutes

SLA sanctions vs XLA rewards

2 minutes

What is the watermelon effect?

1 minute

Three practical tips to implementing experience level agreements

1 minute

Create a baseline measurement before outsourcing

1 minute

Shifting from SLAs to XLAs

1 minute

The Practical Guide to Experience Management

18 minutes

From Signals to Action with ServiceNow

90 minutes

SLAs vs XLAs in an IT project management context

2 minutes

How do SLA and XLA metrics differ?

2 minutes

XLA Benefits for Employees

3 minutes

XLA Benefits for IT and Service Desk

4 minutes

XLA Benefits for Service Owners

5 minutes

XLA Benefits for CIOs and IT Management

2 minutes

XLA Benefits for Business Stakeholders

3 minutes

Benefit 5: XLAs are a Moving Target

1 minute

Benefit 4: Driving Business Value

1 minute

Benefit 3: Motivating for Service Desk Teams

1 minute

Benefit 2: XLA measurement increases co-operation

1 minute

Benefit 1: XLAs measure the business value of the Service Desk

1 minute

How to Reduce Ticket Reassignments in ServiceNow

4 minutes

Positive Factors affecting Employee Experience in ServiceNow

2 minutes

Negative Factors Impacting Employee Experience in ServiceNow

3 minutes

How HappySignals Improves Employee Experience in ServiceNow

3 minutes

ServiceNow Ticket Reassignment; The Real Impact on Happiness and Productivity

3 minutes

The 3 common executive needs to strategizing your ServiceNow platform

1 minute

Optimise ServiceNow Through Experience Management, with Jimmy Fitzgerald

15 minutes

Experience Management for ServiceNow

60 minutes

Get signals from all IT areas

4 minutes

Use HappySignals in conjunction with Flow Designer

1 minute

Use to develop channels

3 minutes

Identify the areas you need to improve

3 minutes

Automate the right processes

2 minutes

From Signals to Action with ServiceNow

90 minutes