Succeeding with Experience Level Agreements, with Dean Underwood

Want to improve your NPS by 10 points or cut onboarding times by 40%, or both? Dean Underwood achieved this very feat – by utilizing Experience Management data – & he can show you how you can achieve the same results.

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CIO's Guide to Employee Experience Management Platform Overview IT Experience Management (ITXM™) Framework

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How to Incorporate XLAs into Outsourcing Agreements

80 minutes

Why Your XLAs needs Experience Management

Succeeding with Experience Level Agreements, with Dean Underwood

XLAs: Applying The Art & Science of Experience

60 minutes

Start your journey to become an experience-centric organization

37 minutes

Traditional SLAs; Should I remove them?

15 minutes

Align IT to achieve outcome metrics

3 minutes

XLA rewards and sanctions

2 minutes

Understanding the impact of the service

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Using data to understand the user experience

3 minutes

The key struggles companies face when switching to an Experience Management Culture

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The challenges of moving from SLA to XLA

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Experience Data; Crucial for evolving XLAs

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How to recognise problem areas when using employee experience data

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Find more about XLAs

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