What technology leaders say once their people have a voice.
“I love the HappySignals community, and the sense of innovation around it.”
“Experience Management aligns to what we want to achieve internally - making end-user experience as great as possible”
“250,000 hours of employee lost productivity saved in a year”
“HappySignals provides proper business intelligence for IT”
“Beyond the product, I really also appreciate the relationship built with the HappySignals crew: Professional, available, knowledgeable, pleasant. It is really a refreshing experience.”
“Nestlé’s IT has a clear goal. We want to be recognized as a business partner in our organization.”
“Making the Portal Renewal project plan was greatly helped by HappySignals data.”
“If you measure user happiness, that is what you’ll get!”
“No more 'so what metrics’ but a whole new spectrum of awareness and insight into improving customer experiences.”
“A must have solution to bring the right focus on Service Experience”
“The data tells us how we're doing. If something isn't good, it shows what we should do to improve it. HappySignals is fundamental to quality”
“HappySignals is the same for CIOs that CRM is for Sales Directors”
“We rely on HappySignals data for our measurements, processes and managing vendors”
“With this tool and these discussions, we are on the same side of the table with the customer.”
“Our management is actively following the analytics in HappySignals.”
“HappySignals helps me show the appreciation and value of the work Service Desk agents are doing.”
“We improved and maintained high feedback ratings, and we won’t stop improving”
“HappySignals is a product that I really like. I would like to see all Finnish public sector organizations start to use it for improving employee happiness”
“Transparency and trust were the guiding principles in our discussions.”
“HappySignals gives our internal customers a voice and insightful data that shows how our services are performing.”
Rated by technology leaders on G2.
Verified reviews from people who use HappySignals every week.
Read the full case studies
- Scottish Government What experience-led IT Service Improvement looks like at the Scottish GovernmentIan Wilkie £1.6M saved in lost time, 2024 to 2025 →
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How ANU moved towards end-to-end experience ownership with ITXMFeisar Joya +83 incident happiness →
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150% increase in happinessDr. Ozan Acar 150% increase in happiness, 57% less lost time per incident →
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A CIO without Experience Data is like Sales without CRMChris Woods, CIO 9 to 54 end-user happiness →
- bioMérieux Implementing a Human Centric IT CultureDominique Raphanel 62 to 80 happiness, response rate 25% to 45% →
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Modernizing ITSM with Experience ManagementOsvaldo Santos 80% of global markets, without adding headcount →
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Experience Data Vital for Continual ImprovementMark Butcher −18.9% lost time per incident, response rate from under 5% to over 25% →
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People, Process, Tech is the ethos behind achieving our goal: Customer satisfactionMaria Wammen Andersen
−39% lost time per ticket, 3h 32min to 2h 9min
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Customer stories from the blog
Conversations with the people behind the cases.
20 February 2026 · minute read
CSAT comes too late: Shaun Brown on what to measure instead
Reputation is built one interaction at a time Shaun frames IT experience management as a reputational discipline—not a dashboard project.
10 November 2024 · minute read
Chris Fazey on Leading IT Transformation at Campari Group
Q: Chris, Campari Group has undergone significant IT transformation in recent years. Can you tell us how a human-centric approach has ...
5 November 2024 · minute read
Driving Transformative IT and GBS Experiences at PepsiCo
An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo
See what your people would tell you.
A 45-minute demo with a HappySignals specialist, in the real product.