Experience Management for ServiceNow
Use HappySignals with ServiceNow ITSM to manage end-user experiences, drive data-driven decision-making in IT, and maximize the value of your ServiceNow investment.
Ticket-based IT Experience
Manage experiences with IT Incidents and Requests, and other Enterprise Service Areas that your organization uses ServiceNow for.
Get the Ticket-based IT Experience app for ServiceNow >
Proactive IT Experience
Manage experiences with 7 Proactive IT areas – Enterprise Applications, Laptops and Computers, Remote Work and more!
Get the Proactive IT Experience app for ServiceNow >
Service Portal IT Experience
Measure portal experiences while end-users are using it – with in-portal surveys. Improve your Service Portal based on data.
Get the Service Portal IT Experience app for ServiceNow >
Maximize the value of your ServiceNow with HappySignals
Use your ITSM tool with HappySignals IT Experience Management Platform to enable data-driven decision-making that improves end-user happiness and productivity.
Create instant feedback loops for Service Desks and IT Teams
Enable Service Desk teams and Service Owners to get real-time feedback from end-users and learn how to improve the service they deliver.
Find out how >
Improve IT touchpoints in ServiceNow with experience data
No more gut feelings! With real-time data from HappySignals, develop the channels and IT areas that affect end-user happiness and productivity most.
Watch a 3-min demo >
Optimize your use
of ServiceNow automation capabilities
Make data-driven decisions about which processes to automate. Use ServiceNow Flow Designer to automate tasks in response to real-time end-user feedback from HappySignals.
Check out practical examples >
Built for Enterprises
|Available Features||ServiceNow||Cherwell||Freshservice||Ivanti Neurons
|BMC Helix ITSM||Other ITSM Tools|
|Surveys via Email||•||•||•||•||•||•|
|Surveys via Microsoft Teams||•|
|Surveys via Slack||•|
|Instant Feedback Loop||•||•||•||•|
|Use HappySignals Data in Reporting and Dashboards||•||•||•|
|Connect via API||•||•||•|
|Certified app available in App Store||•|
Customers using ServiceNow
Learn how our customers have made on average 26% improvement in productivity by using HappySignals and Experience Management
"HappySignals helps me show the appreciation and value of the work Service Desk agents are doing."
– Jesper Hansen, Region Midtjylland
"We rely on HappySignals data for our measurements, processes and managing vendors"
– Nina Remes, Cargotec