Why use HappySignals with ServiceNow ITSM

Use HappySignals with ServiceNow ITSM to get more IT experience data, easier sensemaking and higher rate of success with continual improvement initiatives.


No long integration projects

Get up and running with HappySignals in 2-3 days to get insights from experience data combined with your operational data in ServiceNow.


Find out how


Ticket-based IT Experience

Manage experiences with IT Incidents and Requests, and other Enterprise Service Areas that your organization uses ServiceNow for.

Get the Ticket-based IT Experience App for ServiceNow >


Proactive IT Experience

Manage experiences with seven Proactive IT areas – Enterprise Applications, Laptops and Computers, Remote Work, and more!

Get the Proactive IT Experience App for ServiceNow >


Service Portal IT Experience

Measure portal experiences while end-users are using it – with in-portal surveys. Improve your Service Portal based on data.

Get the Service Portal IT Experience App for ServiceNow >

+30% better IT Experience for our customers

Enterprises that combine ServiceNow ITSM with HappySignals IT Experience Management Platform have been able to make an average 30% improvement in end-user IT Experience.



Instant feedback loop widgets for Service Desk teams

Enable Service Desk teams, managers and Service Owners to see real-time feedback about end-user experience and productivity across IT touchpoints.

Find out how >


Improve IT touchpoints in ServiceNow with experience data

No more gut feelings! With real-time data from HappySignals, develop the channels and IT areas that most affect end-user happiness and productivity.


Watch a 3-min demo >


Optimize your use
of ServiceNow automation capabilities

Make data-driven decisions about which processes to automate. Use ServiceNow Flow Designer to automate tasks in response to real-time end-user feedback from HappySignals.

Check out practical examples >

Purpose-built for ServiceNow, certified and ready to go

Our fast and easy installation and integration allow you to see benefits in days, not months. We support you in every step of implementation, so you can focus on improving experiences for end-users.



Built for Enterprises

HappySignals easily integrates with ServiceNow and other trusted ITSM tools.
Get in touch to discuss how you can maximize your ITSM investment with HappySignals.


Available Features Service­Now Freshservice Ivanti Neurons BMC Helix Jira Cloud
Ticket-based Surveys • 
Proactive Surveys      
In-Portal Surveys        
Surveys via Email • 
Surveys via Microsoft Teams        
Surveys via Slack        
Instant Feedback Loop
Agent View  
Use HappySignals Data in Reporting and Dashboards  
Connect via API  
Flow Designer        
Native Configurator  
Support Notifications        
Certified App available in App Store        




Talk to an Expert about Your Environment


Experience Management for ServiceNow


Use HappySignals with ServiceNow ITSM to manage end-user experiences, drive data-driven IT decision-making, and get the most out of your ServiceNow investment.

You'll learn why our customers love the:

  • Research-backed method to 25% response rates without survey fatigue
  • Leading usability for drill-down analytics with experience data that maps to your operational data in ServiceNow
  • Ability to see and show the end-user perceived value of ServiceNow improvements


Talk to our VP of Solution Consulting, Juha-Pekka Lehtonen, to explore the potential of HappySignals in your particular environment, be it out-of-the-box, customised, dedicated or shared.