Book Advisory Session
Book an advisory session with our VP of Solution Consulting, JP Lehtonen, to learn how HappySignals integrates with ServiceNow.
What is missing from your ServiceNow data?
ServiceNow is exceptional at capturing what happened — tickets opened, SLAs met, time to resolve. What it wasn't designed to capture is how employees experienced those services, or what that experience is costing your organization.
A ticket closed in 4 hours looks fine in ServiceNow. But if the employee got bounced between teams and spent half a day blocked from their actual job, your metrics say green while your people say red. This is the watermelon problem — and experience intelligence is how you solve it.
HappySignals connects to ServiceNow and adds the human layer: continuous experience data, attached to real ticket records, that tells you not just what happened but what it meant.
According to HappySignals customer data, organisations that act on experience intelligence achieve an average 26% improvement in employee productivity. (Global IT Experience Benchmark →)
Ticket-based IT Experience
Manage experiences with IT Incidents and Requests, and other Enterprise Service Areas that your organization uses ServiceNow for.
Get the Ticket-based IT Experience App for ServiceNow >
Proactive IT Experience
Manage experiences with seven Proactive IT areas – Enterprise Applications, Laptops and Computers, Remote Work, and more!
Get the Proactive IT Experience App for ServiceNow >
Service Portal IT Experience
Measure portal experiences while end-users are using it – with in-portal surveys. Improve your Service Portal based on data.
Get the Service Portal IT Experience App for ServiceNow >
Create instant feedback loops for Service Desks and IT Teams
Enable Service Desk teams and Service Owners to get real-time feedback from end-users and learn how to improve the service they deliver.
Find out how >
Improve IT touchpoints in ServiceNow with experience data
No more gut feelings! With real-time data from HappySignals, develop the channels and IT areas that most affect end-user happiness and productivity.
Optimize your use
of ServiceNow automation capabilities
Make data-driven decisions about which processes to automate. Use ServiceNow Flow Designer to automate tasks in response to real-time end-user feedback from HappySignals.
Check out practical examples >
Purpose-built for ServiceNow, certified and ready to go
Our fast and easy installation and integration allow you to see benefits in days, not months. We support you in every step of implementation, so you can focus on improving experiences for end-users.
Customers using ServiceNow
Learn how our customers have made on average 26% improvement in productivity by using HappySignals and Experience Management
