Knowing what is important to your end-users is essential to achieve ROI from your support services.
Having real-time IT Experience data gives you a continuous stream of insights into what your end-users' need.
Focusing on end-user requirements leads to happiness and productivity.
Our customers get happier end-users, but what directors especially like is the on average 26% productivity gains.
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Measure how end-users perceive services. Share results and information with stakeholders. Identify improvement areas that lead to better outcomes.
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I want to bring a consumer level IT Experience to Campari. When our end users are having great experiences, then they want to consume more. I want my consumers, the Camparistas, to consume more of my technology.
It's a very simple to use, intuitive yet powerful solution with great analytics dashboards that gives you the utmost visibility of how users are experiencing your services... On top of it, it's a plug-and-play solution that can be up and running within days.
The real-time feedback allows us to make tangible improvements.
The interface is very easy to navigate.
With HappySignals you can easily identify improvement areas to positively impact end-user happiness and productivity.
Easily drill down into experience data that is connected to operational data.
Use HappySignals to optimise your use of ServiceNow automation capabilities.
One practical example is using Experience Data linked to reassignments to configure Agent Intelligence and other ServiceNow automation tools.
Working in a hybrid environment means less control of the IT Experience users are having.
HappySignals enables measuring end-user experiences regardless of their location or which devices they work productively with.
Measure how remote work, devices and enterprise applications impact the employees' experiences - even when they do not create tickets.
HappySignals brings XLA thinking and Experience Management framework on top of your existing ServiceNow implementation, without needing to customize or develop your own solution.
Our Practical Guide to XLAs
Leverage HappySignals Experience data to create powerful automations in the Now platform.
As the Experience Data is pulled back to your Now Platform, take advantage of the Workflow Designer to initiate tasks and processes based on end-users experiences.
Instead of pushing channels that were decided "from above", learn how Experience Data can help identify which channels are most practical for your end-users. Justify your Virtual Agent rollout based on real experience data
HappySignals helps with channel development by showing channel-specific happiness, estimated lost time and the services that were involved.
Our Experience Management Framework and quick time to market allows you to see benefits in days, not in months.
