Webinar

People-First Approach to IT Decision Making & XLAs

33 minutes

Why Human Centric IT Experience Management?

19 minutes

Global IT Experience Benchmark Key Findings 2023

38 minutes

Decision-making with Human-Centric IT Experience

25 minutes

How Nestlé IT is Modernizing ITSM with Experience Management

25 minutes

Leading IT with Experience Management

17 minutes

Ensuring Successful XLA Contracts

26 minutes

The 10th Global IT Experience Benchmark Report

47 minutes

How to Incorporate XLAs into Outsourcing Agreements

80 minutes

Measurement, Management and Money

40 minutes

Global IT Experience Benchmark - Key Findings H2 2022

40 minutes

Barriers to IT Experience Management and How to Overcome Them

59 minutes

8 Practical Tips For Getting Started With Experience Management

30 minutes

How to get more out of your Now Platform with IT Experience Management?

27 minutes

Key Findings from the Global IT Experience Benchmark Report H1 2022

35 minutes

Why Your XLAs needs Experience Management

Succeeding with Experience Level Agreements, with Dean Underwood

Improving operations and outcomes with experience data, with Matt Hall

Building the Case for Experience Management, with Barclay Rae

Creating the Business Case for EX-Driven Continual Improvement

54 minutes

XLAs: Applying The Art & Science of Experience

60 minutes

The Global IT Experience Benchmark: H2/2021

35 minutes

The New Era of Experience

32 minutes

Wilhelmsen - Enabling your offshore service provider to succeed

50 minutes

Webinar: Experience Management for ServiceNow

60 minutes

Webinar: The Practical Guide to Experience Management

18 minutes

From Signals to Action with ServiceNow

90 minutes

How Reckitt adopted Experience Level Agreements (XLAs)?

46 minutes