Create a Common Focus for all of IT

Having many different KPIs distracts IT from what really matters to end-users. Use HappySignals to align everyone in IT around the goal of delivering a great end-user experience.

usecase_hero_01

A common focus for IT teams starts with a common goal

There is one thing about IT that remains constant regardless of how processes and technology change – the importance of providing a great experience for end-users. That's a common goal that everyone in IT can focus on, regardless of their role or responsibility area.
 
HappySignals uses Happiness Score™ to measure and quantify the end-user experience with IT. It comprises three key metrics tailored for internal IT – Happiness, Productivity, and Factors
 
Create alignment between IT teams by using these same metrics to measure experiences across all IT areas. Reliably compare end-user experiences across all of IT, and understand the holistic IT experiences employees are having in a single view on the HappySignals platform.
 

Key takeaways:

  • A common focus is difficult to achieve with many different metrics
  • Happiness with IT services shows end-user perception of value
  • Using standardised surveys across all of IT makes data comparable, enabling a common understanding of Experience

 

 

What is in it for you?

One metric, one goal, one platform for all IT teams

Different teams often measure and evaluate IT using different metrics. Unite all of IT's efforts around how your internal end-users experience IT, so as to improve perceptions of IT in the organization and achieve productivity gains.

HappySignals Experience Management Platform is designed with an intuitive interface, suited for both technical and non-technical users. Now everyone can use one unified platform to drive experience in IT!

One Experience Metric for all internal Service Areas

No more juggling between different metrics that tell different stories about end-user experience. Use HappySignals to establish a common focus across all service areas.

With a continuous stream of experience data in the HappySignals platform and effortless real-time reporting, you can spend your time on coaching teams to deliver better experiences, rather than building custom reports.

A shared focus for team members and vendors

HappySignals helps you to understand which service improvements will actually make end-users happier and more productive. Sharing access to the platform allows you to align teams and vendors around an Experience focus.

Drive improvement initiatives more proactively, as having real-time experience data helps you show the concrete impact your service improvements have had (and will have) on end-users.

Forget SLA-games and focus on end-user experience

Managing the Service Desk becomes easier for you when all agents are aligned around the goal of delivering great experiences to end-users. When service agents focus on end-user happiness, support services consistently get the highest ratings across all IT areas.

Service Desks using HappySignals have outperformed their SLA-focused counterparts, winning awards and being recognized as valued colleagues by businesses. 

One metric, one goal, one platform for all IT teams

Different teams often measure and evaluate IT using different metrics. Unite all of IT's efforts around how your internal end-users experience IT, so as to improve perceptions of IT in the organization and achieve productivity gains.

HappySignals Experience Management Platform is designed with an intuitive interface, suited for both technical and non-technical users. Now everyone can use one unified platform to drive experience in IT!

One Experience Metric for all internal Service Areas

No more juggling between different metrics that tell different stories about end-user experience. Use HappySignals to establish a common focus across all service areas.

With a continuous stream of experience data in the HappySignals platform and effortless real-time reporting, you can spend your time on coaching teams to deliver better experiences, rather than building custom reports.

A shared focus for team members and vendors

HappySignals helps you to understand which service improvements will actually make end-users happier and more productive. Sharing access to the platform allows you to align teams and vendors around an Experience focus.

Drive improvement initiatives more proactively, as having real-time experience data helps you show the concrete impact your service improvements have had (and will have) on end-users.

Forget SLA-games and focus on end-user experience

Managing the Service Desk becomes easier for you when all agents are aligned around the goal of delivering great experiences to end-users. When service agents focus on end-user happiness, support services consistently get the highest ratings across all IT areas.

Service Desks using HappySignals have outperformed their SLA-focused counterparts, winning awards and being recognized as valued colleagues by businesses. 


usecase_dashboard

Drive all of IT from experience data

Use HappySignals to create a shared understanding of how IT is supporting or hindering end-user Happiness and Productivity – in real time.

With different stakeholders looking at the same experience data on a single platform, you can all agree on which IT areas are delivering poor experiences – and collaborate on improving them.

Drill Down (1)

A platform everyone can use

You don't need to be a data analyst to understand experience data and discover actionable insights from it.

HappySignals' intuitive interface makes experience data visible and accessible to both technical and non-technical users.

Go from a big picture view to a detailed view in a few clicks, and focus on the areas that matter most to you depending on your role.

usecase_shares

Share data with all stakeholders

Openly share the real-time experience data with your IT teams, employees, and partners to build trust and collaboration.

Show how different areas are progressing towards the targets and make improvement a common goal for everyone. 

usecase_target

Set Experience Targets that everyone can see and track

Set common targets to drive experience improvements easily on the HappySignals platform.

Easily set either global targets or specific targets for different services, and adjust them up or down to suit your organization's changing goals and needs.

 

usecase_celebrate

Celebrate improvements together

Everyone can see Happiness and Productivity increase in real time as experience-driven improvements are made.

Celebrate the positive impact IT is having on end-users and learn from past initiatives to continuously improve, building a human-centric IT culture over time.


use_cases_thumbnail_

One platform, many solutions

Discover more HappySignals solutions for common IT challenges, or see how our Experience Management Platform works.

See all Solutions

Check out the Platform

Ready to drive IT Experience Management in your organization?

Book an Advisory Meeting


Book a 15-min meeting to discuss your challenges and how Experience Management can help.

Get in touch
See how HappySignals Platform works

Watch demo
HappySignals Platform

Ready to get started?

Contact Sales

Contact Sales