ITXM Foundation Training

This is a FREE 6-lesson course to give you a basic understanding of our IT Experience Management Framework.

Take the Foundation Online course lessons and then take the certification test.

HubSpot Video

Lesson 1 - Overview of ITXM

HubSpot Video


Length: 10 minutes

Start here, with an overview of IT Experience Management and ITXM Framework.

Lesson 2 - Measure Experiences

HubSpot Video


Length: 9 minutes

Learn why, how, and what to measure when it comes to IT Experience Management.

Lesson 3 – Share the Experience Data

HubSpot Video


Length: 8 minutes

Sharing the Experience Data is one of the most important concepts of the ITXM Framework but also often the hardest to do.

Lesson 4 – Identify Improvements

HubSpot Video


Length: 11 minutes

Using Experience Data to identify improvement areas.

Lesson 5 – Improve What Matters Most

HubSpot Video


Length: 8 minutes

The Improving What Matters the Most lesson covers bringing outcome metrics into improvement measurement, setting targets and celebrating success.

Lesson 6 – ITXM Maturity Model

HubSpot Video


Length: 6 minutes

IT Experience Management is a journey that follows our ITXM Maturity model. The steps to get started are easy and show how to evolve your way into a human-centric IT organization.

Certification Test

After taking the lessons, there is an exam of 13 questions, from which you need to get 9 out of 13 to pass.

Hit the button below to start HappySignals ITXM Foundation Certification Exam, good luck!