Start here, the overview of IT Experience Management and ITXM Framework.
Lesson 2 - Measure Experiences
Length: 9 minutes
Learn why, how and what to measure when it comes to IT Experience Management.
Lesson 3 – Share the Experience Data
Length: 8 minutes
Sharing the Experience Data is one of the most important concepts of the ITXM Framework but also many times of the hardest to do.
Lesson 4 – Identify Improvements
Length: 11 minutes
Using Experience Data to identify the improvement areas.
Lesson 5 – Improve What Matters Most
Length: 8 minutes
Improving What Matters the Most covers how to bring outcome metrics into improvement measurement, setting targets and celebrating success.
Lesson 6 – ITXM Maturity Model
Length: 6 minutes
IT Experience Management is a journey that follows our ITXM Maturity model. There are easy steps to get started and how to evolve your way into a human-centric IT organization.
Certification Test
Now you’re ready to take the ITXM Foundation Certification Exam, good luck!
