Benefit 1: XLAs measure the business value of the Service Desk
1 minute
XLA Benefits for Employees
3 minutes
What does experience management look like?
2 minutes
SLA vs XLA
SLA sanctions vs XLA rewards
Humans are the best sensors for experience
4 minutes
How CIOs use Experience Management to create organizational change
Bringing the customer into the conversation
Why Employee Experience is important for CIOs?
How does HappySignals work?
What is the watermelon effect?
How HappySignals works and what it delivers
Three practical tips to implementing experience level agreements
Create a baseline measurement before outsourcing
Get signals from all IT areas
Use HappySignals in conjunction with Flow Designer
Shifting from SLAs to XLAs
Use to develop channels
Identify the areas you need to improve
Automate the right processes
When to start measuring?
The Practical Guide to Experience Management
18 minutes
Full Product Demo
11 minutes
From Signals to Action with ServiceNow
90 minutes
How Reckitt adopted Experience Level Agreements (XLAs)?
46 minutes
SLAs vs XLAs in an IT project management context
How does SLA and XLA metrics differ?
XLA Benefits for IT and Service Desk
XLA Benefits for Service Owners
5 minutes
XLA Benefits for CIOs and IT Management
XLA Benefits for Business Stakeholders
Benefit 5: XLAs are a Moving Target
Benefit 4: Driving Business Value
Benefit 3: Motivating for Service Desk Teams
Benefit 2: XLA measurement increases co-operation
