SLAs vs XLAs in an IT project management context

41. XLA - SLAs vs XLAs in an IT project management context

SLAs measure whether IT is delivering projects within the right time frame and budget. But what about the actual value the project brings to end-users? 

Sami and Pasi discuss how fixating on SLA metrics in IT project management may in fact lead to projects that do not improve end-user experience much, even if they are on-time and on-budget.