SLAs measure whether IT delivers projects within the right time and budget. But what about the actual value the project brings to end-users?
Sami and Pasi discuss how fixating on SLA metrics in IT project management may lead to projects that do not improve end-user experience much, even if they are on time and within budget.
.png?width=540&height=260&name=Live%20product%20demo%20-thumbnail%20test%20(1).png)
.png?width=540&height=260&name=LC_Thumbnail_Reckitt%20(1).png)
