How do SLA and XLA metrics differ?

41. XLA - How does SLA and XLA metrics differ?

"Whatever we do in IT, if it doesn't have a value to the end-user in helping them be happier or more productive, there isn't any value to the service." 

SLAs measure the output and processes of IT, but XLAs measure the outcome of the service – the value to Enterprise IT end-users. To Sami and all of us at HappySignals, that is the only value that really matters. Watch to find out more!