Three practical tips to implementing experience level agreements

What does experience management look like?

2 minutes

SLA vs XLA

2 minutes

SLA sanctions vs XLA rewards

2 minutes

Humans are the best sensors for experience

4 minutes

How CIOs use Experience Management to create organizational change

1 minute

Bringing the customer into the conversation

2 minutes

Why Employee Experience is important for CIOs?

1 minute

How does HappySignals work?

1 minute

What is the watermelon effect?

1 minute

How HappySignals works and what it delivers

4 minutes

Three practical tips to implementing experience level agreements

1 minute

Create a baseline measurement before outsourcing

1 minute

Get signals from all IT areas

4 minutes

Use HappySignals in conjunction with Flow Designer

1 minute

Shifting from SLAs to XLAs

1 minute

Use to develop channels

3 minutes

Identify the areas you need to improve

3 minutes

Automate the right processes

2 minutes

When to start measuring?

1 minute

The Practical Guide to Experience Management

18 minutes

Full Product Demo

11 minutes

From Signals to Action with ServiceNow

90 minutes

How Reckitt adopted Experience Level Agreements (XLAs)?

46 minutes

SLAs vs XLAs in an IT project management context

2 minutes

How does SLA and XLA metrics differ?

2 minutes

XLA Benefits for Employees

3 minutes

XLA Benefits for IT and Service Desk

4 minutes

XLA Benefits for Service Owners

5 minutes

XLA Benefits for CIOs and IT Management

2 minutes

XLA Benefits for Business Stakeholders

3 minutes

Benefit 5: XLAs are a Moving Target

1 minute

Benefit 4: Driving Business Value

1 minute

Benefit 3: Motivating for Service Desk Teams

1 minute

Benefit 2: XLA measurement increases co-operation

1 minute

Benefit 1: XLAs measure the business value of the Service Desk

1 minute