07.07.2021 | 9 minute read

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

Read more

ITXM Employee Experience Videos XLA Continual Improvement ServiceNow CIO ITSM Trends Global IT Experience Report MSP Productivity & Lost Time Cost Savings Service Desk Watermelon Effect Customer Story

9 minute read

07.07.2021

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

Read more >

11 minute read

30.06.2021

How to use Real-time Experience Data in ServiceNow to understand where End-users struggle the most

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

Read more >

12 minute read

18.03.2021

Common XLA Mistakes and How to Avoid Them

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

Read more >

4 minute read

15.12.2020

47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

Read more >

8 minute read

07.12.2020

45. #XLA - Experience Management Benefits all Business Roles

Read more >

4 minute read

02.12.2020

44. #XLA - Employee Experience, with Roy Atkinson - Part 2

Read more >

4 minute read

30.11.2020

#XLA - Experience is More than an Agreement

Read more >

4 minute read

25.11.2020

#XLA - Employee Experience, with Roy Atkinson - Part 1

Read more >

6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

Read more >

5 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

Read more >