Prove value of ServiceNow Platform

From technology features to outcomes in employee happiness and productivity

Available at the ServiceNow Store

HappySignals is fully integrated to ServiceNow, gathering the Operation Data from your ServiceNow metadata and bringing the Experience Data back to your ServiceNow platform.

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Why does measuring service experience help with your ServiceNow?

HappySignals works in conjunction with ServiceNow, combining HappySignals Experience Data with ServiceNow’s Operational Data. This helps support organisations and the whole ecosystem to reach their desired outcomes, including helping customers to work more efficiently, as well as making the end users happier with the services they receive.

For example, if you are able identify from the experience data that people are losing productivity, and from the operational data that it is due to certain channels or services or that something has happened within the process. This means combining experience data and operational data is crucial in order to bring the right changes for your end-user.

 

HappySignals helps utilise your ServiceNow platform through 4 different aspects:

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1. Transparency

Sharing Experience Data with colleagues, partners, vendors and stakeholders in real-time, will help you to co-operate to reach common goals.

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2. Trust

Employees data can be trusted by all stakeholders, it’s not manipulated by a partner or showing the agenda of a manager.

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3. Focus

With trust, data and transparency, you can create a purpose driven IT department, that doesn’t need to be micro-managed. Clever people know how to achieve a common goal when you give them one.

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4. Outcomes

With everyone focused on the same goal, with the same real-time data, you can celebrate success when you make a difference.

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