15.12.2022 | 6 minute read
The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...
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15.12.2022
The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...
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22.11.2022
What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...
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29.09.2020
IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...
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21.01.2020
As an IT service desk manager, you’re probably often caught between a rock and a hard place.
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02.09.2019
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...
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