CSAT comes too late: Shaun Brown on what to measure instead

20.02.2026

Reputation is built one interaction at a time Shaun frames IT experience management as a reputational discipline—not a ...

15.11.2025

It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...

05.11.2024

An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo

29.08.2023

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

10.03.2023

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...