15.11.2025 | 11 minute read

The History of the Watermelon Effect in IT

It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...

ITXM Employee Experience Videos XLA Continual Improvement ITSM Trends ServiceNow CIO Productivity & Lost Time Global IT Experience Report MSP Cost Savings Watermelon Effect Service Desk Customer Story

11 minute read

15.11.2025

It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...

5 minute read

05.11.2024

An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo

5 minute read

29.08.2023

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

8 minute read

10.03.2023

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...