Enterprise organizations know that traditional SLAs no longer reflect how work is experienced. Productivity stalls, friction grows, and executive confidence erodes when dashboards look green, but people feel differently. This is where the partnership between HappySignals and XLABS delivers unique value. 

XLABS is a global leader in Experience Management and Experience Level Agreements (XLAs), helping organizations move from service‑centric thinking to true experience‑driven performance. Through its Experience Management Center (EMC), XLA frameworks, and consulting expertise, XLABS enables enterprises to design, govern, and scale experience management across IT, HR, operations, and customer services.  

HappySignals complements this with continuous, high-qualityy experience data—measuring employee happiness, lost productivity, and the drivers behind experience at every interaction. Integrated with platforms like ServiceNow, BMC Helix and Nexthink, HappySignals provides the evidence base needed to understand where experience breaks down and why. Together, HappySignals and XLABS enable organizations to: 

• Move beyond SLAs to actionable XLAs, grounded in real human experience

• Combine experience insight with execution, not just reporting

• Align operational teams and leadership around shared, outcome‑based measures

• Turn experience data into prioritized actions, governance, and improvement roadmaps 

  The joint proposition brings together data, platform, and advisory capability, helping organizations not only see experience issues, but confidently act on them at scale. The result is improved productivity, reduced friction, and experience‑led decisions that create tangible business value.  

“Most organizations still measure what’s easy rather than what truly matters. By combining real experience data with a structured approach to XLAs, organizations can finally see the truth behind performance, and act on it with confidence.” 

 - Neil Keating, Co-founder and CEO, XLABS Global