Better IT Decision-Making Through Experience Data and Insight

13.06.2024

Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...

02.05.2024

Since the global pandemic, most of us have changed how we live, work, move, and socialize. Importantly, the pandemic ...

28.09.2023

“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...

19.04.2023

According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

16.01.2023

There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...

22.11.2022

What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...

02.03.2020

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

02.09.2019

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...