The Importance of Experience Management to CIOs

28.09.2023

“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...

19.04.2023

According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

16.01.2023

There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...

22.11.2022

What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...

02.07.2021

02.03.2020

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

02.09.2019

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...