More tickets resolved, less brain power wasted: Customer support in 2025

08.07.2025

22.01.2025

In my experience, the people who work in IT and IT service management (ITSM) love statistics. These insights help them ...

04.12.2024

I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...

25.07.2024

If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...

24.04.2024

Everyone loves IT service management (ITSM) trend lists. But what’s usually created (in these ITSM trends) lists has ...

02.04.2024

HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...

13.03.2024

Have you ever called a customer service department only to be passed from one customer service agent to another while ...

07.03.2024

Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...

15.11.2023

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...

13.07.2023

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...