14.10.2025 | 4 minute read
14.10.2025
08.07.2025
04.12.2024
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
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25.07.2024
If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...
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13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
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07.03.2024
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
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15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
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16.01.2023
There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...
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