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25.07.2024 | 6 minute read

How Experience Management Ties in with Other ITSM Trends

If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...

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ITSM Trends
ITSM Trends
6 minute read

25.07.2024

How Experience Management Ties in with Other ITSM Trends

If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...

Read more >
6 minute read

24.04.2024

4 Key IT Support Trends and the Importance of Experience Data

Everyone loves IT service management (ITSM) trend lists. But what’s usually created (in these ITSM trends) lists has ...

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7 minute read

02.04.2024

Why Humans are the Best Sensors of IT Experience

HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...

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ticket bouncing
5 minute read

13.03.2024

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service department only to be passed from one customer service agent to another while ...

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Motivate your Service Desk
5 minute read

07.03.2024

Motivate your Service Desk with Experience Management Data

Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...

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6 minute read

15.11.2023

Forget CSAT Scores, Here’s What End-Users Really Think of IT Support

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...

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9 minute read

13.07.2023

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

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Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support?
6 minute read

17.05.2023

Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support?

What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...

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It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
14 minute read

16.01.2023

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...

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7 minute read

28.04.2022

How to Leverage EX Data to Drive Continual Improvement 

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

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