19.10.2020 | 6 minute read

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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4 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

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5 minute read

21.09.2020

#XLA - Is Happiness Overrated with Giarte CEO, Marco Gianotten

Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...

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4 minute read

31.08.2020

Experience and Outcome Metrics with Barclay Rae

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

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6 minute read

13.08.2020

CIOs – Use IT Support Transparency to Drive Better Results

Employees are potentially unhappy with the quality of IT support, despite the sea of green metrics shown in the monthly ...

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9 minute read

22.06.2020

How have IT Service Leaders Maintained Employee Experience During Covid-19?

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

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6 minute read

06.05.2020

Create a Remote First Culture for your Enterprise

Remote working - the new challenge on how to drive a positive employee experience and increase your employees happiness ...

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6 minute read

31.03.2020

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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6 minute read

19.03.2020

Is your IT (Support) Ready for a Wave of New Remote Workers?

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

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4 minute read

16.03.2020

Enfo's Journey to Modern IT Service Provider (MSP)

"With this tool and these discussions, we are on the same side of the table with the customer."

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