How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

17.10.2022

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

28.04.2022

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

06.04.2022

When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...

24.02.2022

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

07.12.2021

Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...

27.10.2021

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

10.09.2021

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

03.09.2021

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

13.08.2021

At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...

06.08.2021

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...