01.02.2023 | 10 minute read
Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...
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01.02.2023
Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...
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17.10.2022
Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...
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28.04.2022
Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...
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06.04.2022
When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...
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24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
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07.12.2021
Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...
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27.10.2021
If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...
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10.09.2021
Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result. ...
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03.09.2021
IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...
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13.08.2021
At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...
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