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29.08.2023 | 5 minute read

What challenges does human-centric IT solve?

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

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Is Human-centric IT the solution to the bad reputation of IT?
Is Human-centric IT the solution to the bad reputation of IT?
5 minute read

29.08.2023

What challenges does human-centric IT solve?

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

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9 minute read

13.07.2023

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

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Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support?
6 minute read

17.05.2023

Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support?

What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...

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MSPs and the Need for Experience Management
10 minute read

01.02.2023

MSPs and the Need for Experience Management

Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...

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9 minute read

17.10.2022

How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

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7 minute read

28.04.2022

How to Leverage EX Data to Drive Continual Improvement 

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

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Common Continual Improvement Opportunities
13 minute read

06.04.2022

The Common Continual Improvement Opportunities Identified Through Experience Data 

When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...

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Experience Management Acronyms Explained
11 minute read

24.02.2022

Experience Management Acronyms Explained 

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

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14 minute read

27.10.2021

IT’s going all-In on Employee Experience, but where does HR fit In?

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

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Motivate your Service Desk
6 minute read

10.09.2021

Motivate your Service Desk with Experience Management

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result. ...

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