10.09.2021 | 6 minute read

Motivate your Service Desk with Experience Management

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

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Motivate your Service Desk
Motivate your Service Desk
6 minute read

10.09.2021

Motivate your Service Desk with Experience Management

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

Read more >
IT Walk-in Service Experience
4 minute read

03.09.2021

Virtual Tech Bars: Recreating the IT walk-in experience, with Sophos

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

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7 minute read

13.08.2021

Humans are the best sensors for IT

At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...

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9 minute read

06.08.2021

5 practical steps to start your human-centric IT journey

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

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11 minute read

30.07.2021

Make Experience a shared goal for IT

Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...

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7 minute read

28.07.2021

Why Continual Improvement Needs Employee Experience Data

Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...

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11 minute read

23.07.2021

Happiness Score™ - What would be a good score for your company?

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

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develop channels ServiceNow
26 minute read

20.07.2021

How to Develop Channels with Experience Data in ServiceNow

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

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8 minute read

07.07.2021

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

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Are Yearly IT Surveys useless?
7 minute read

02.07.2021

Are Yearly IT Surveys useless?

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

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