What challenges does human-centric IT solve?

29.08.2023

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

13.07.2023

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

17.05.2023

What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...

01.02.2023

Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...

17.10.2022

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

28.04.2022

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

06.04.2022

When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...

24.02.2022

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

27.10.2021

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

10.09.2021

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result. ...