#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

19.10.2020

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

29.09.2020

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

21.09.2020

Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...

31.08.2020

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

13.08.2020

Employees are potentially unhappy with the quality of IT support, despite the sea of green metrics shown in the monthly ...

22.06.2020

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

06.05.2020

Remote working - the new challenge on how to drive a positive employee experience and increase your employees happiness ...

31.03.2020

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

19.03.2020

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

16.03.2020

"With this tool and these discussions, we are on the same side of the table with the customer."