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01.02.2023 | 10 minute read

MSPs and the Need for Experience Management

Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...

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MSPs and the Need for Experience Management
MSPs and the Need for Experience Management
10 minute read

01.02.2023

MSPs and the Need for Experience Management

Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...

Read more >
9 minute read

17.10.2022

How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

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7 minute read

28.04.2022

How to Leverage EX Data to Drive Continual Improvement 

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

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Common Continual Improvement Opportunities
13 minute read

06.04.2022

The Common Continual Improvement Opportunities Identified Through Experience Data 

When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...

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Experience Management Acronyms Explained
11 minute read

24.02.2022

Experience Management Acronyms Explained 

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

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9 minute read

07.12.2021

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...

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14 minute read

27.10.2021

IT’s going all-In on Employee Experience, but where does HR fit In?

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

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Motivate your Service Desk
6 minute read

10.09.2021

Motivate your Service Desk with Experience Management

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

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IT Walk-in Service Experience
5 minute read

03.09.2021

Virtual Tech Bars: Recreating the IT walk-in experience, with Sophos

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

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7 minute read

13.08.2021

Humans are the best sensors for IT

At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...

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