Happiness Score™ - What would be a good score for your company?

23.07.2021

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

20.07.2021

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

07.07.2021

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

02.07.2021

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

30.06.2021

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

25.06.2021

When we founded HappySignals six years ago, we had spoken to service desk service providers and CIOs, and identified ...

30.03.2021

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

18.03.2021

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

04.03.2021

If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...

15.12.2020