15.12.2022 | 6 minute read
The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...
Read more15.12.2022
The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...
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Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...
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If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
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While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...
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IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...
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How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...
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I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...
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The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...
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There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...
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Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...
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