15.11.2023 | 6 minute read

Forget CSAT Scores, Here’s What End-Users Really Think of IT Support

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...

Employee Experience Podcasts Experience Management XLA Service Desk ServiceNow IT Strategy Human-centric IT Continual Improvement Happiness Score Report Partners Automation ITXM MSP Collaboration Digital Transformation Productivity Watermelon Effect Reassignment CSAT ITIL MSP Managed Service Provider

6 minute read

15.11.2023

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...