07.08.2026 | 4 minute read

How much is digital friction actually costing your business?

Every time an employee contacts IT (or gives up and works around a problem instead), time is lost. Not just the minutes ...

ITXM Employee Experience Videos XLA Continual Improvement ITSM Trends Productivity & Lost Time CIO ServiceNow MSP Service Desk Watermelon Effect CSAT Cost Savings Global IT Experience Report Customer Story DEX

4 minute read

07.08.2026

Every time an employee contacts IT (or gives up and works around a problem instead), time is lost. Not just the minutes ...

DEX tools like Nexthink give IT teams deep technical visibility on metrics like device performance, application ...