29.02.2024 | 6 minute read
Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
Read more29.02.2024
Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
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What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
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An earlier blog shared the four main options for adding experience level agreement targets (XLAs) to contractual ...
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Once your organization understands the benefits of experience management and experience level agreement (XLA) targets, ...
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IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
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By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
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You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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