06.03.2025 | 4 minute read
In IT, we often measure success through traditional metrics—service level agreements (SLAs), mean time to resolution ...
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06.03.2025
In IT, we often measure success through traditional metrics—service level agreements (SLAs), mean time to resolution ...
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24.10.2024
How does your IT organization assess IT service quality? If it’s like most IT organizations, it likely has service ...
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11.09.2024
There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...
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04.09.2024
Your IT organization has decided that using experience level agreement metrics and targets (XLAs) will benefit its IT ...
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11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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29.02.2024
Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
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22.02.2024
Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
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29.01.2024
An earlier blog shared the four main options for adding experience level agreement targets (XLAs) to contractual ...
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07.12.2023
Once your organization understands the benefits of experience management and experience level agreement (XLA) targets, ...
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01.11.2023
IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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