17.11.2021 | 10 minute read
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
Read more17.11.2021
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
Read more >27.08.2021
Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed. I believe ...
Read more >18.03.2021
So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...
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If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...
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When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...
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Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...
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