29.09.2020 | 4 minute read

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

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4 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

Read more >
5 minute read

21.09.2020

#XLA - Is Happiness Overrated with Giarte CEO, Marco Gianotten

Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...

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4 minute read

31.08.2020

Experience and Outcome Metrics with Barclay Rae

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

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5 minute read

13.04.2020

#XLA - The Benefits of Experience Level Agreements

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

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6 minute read

30.03.2020

#XLA - What are Experience Level Agreements?

Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single ...

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5 minute read

20.02.2020

What are the Benefits of XLA?

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

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2018-green-watermelon-and-computer
4 minute read

13.01.2020

The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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