09.03.2023 | 11 minute read
IT service management (ITSM) best practice guidance such as ITIL has long espoused the need for service level ...
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09.03.2023
IT service management (ITSM) best practice guidance such as ITIL has long espoused the need for service level ...
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01.02.2023
Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...
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01.11.2022
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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17.11.2021
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
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27.08.2021
Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed. I believe ...
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18.03.2021
So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...
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