27.08.2021 | 7 minute read

Should you get rid of Service Level Agreements (SLAs)?

Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed.   I believe ...

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Remove SLAs
Remove SLAs
7 minute read

27.08.2021

Should you get rid of Service Level Agreements (SLAs)?

Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed.   I believe ...

Read more >
11 minute read

18.03.2021

Common XLA Mistakes and How to Avoid Them

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

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9 minute read

04.03.2021

MSPs and the Need for Experience Management

If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...

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7 minute read

20.11.2020

#XLA - The Key Differences Between XLAs and SLAs

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

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6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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4 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

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