13.04.2020 | 5 minute read

#XLA - The Benefits of Experience Level Agreements

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

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5 minute read

13.04.2020

#XLA - The Benefits of Experience Level Agreements

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

Read more >
6 minute read

30.03.2020

#XLA - What are Experience Level Agreements?

Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single ...

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5 minute read

20.02.2020

What are the Benefits of XLA?

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

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2018-green-watermelon-and-computer
4 minute read

13.01.2020

The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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