13.09.2023 | 10 minute read
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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06.07.2023
If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
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12.04.2023
You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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10.03.2023
When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...
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09.03.2023
IT service management (ITSM) best practice guidance such as ITIL has long espoused the need for service level ...
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01.02.2023
Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...
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01.11.2022
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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17.11.2021
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
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27.08.2021
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
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18.03.2021
So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...
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