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18.02.2026 | 3 minute read

Why is your IT CSAT score low?

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3 minute read

18.02.2026

Why is your IT CSAT score low?

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3 minute read

11.02.2026

Why is CSAT not enough?

Your ITSM tool is doing exactly what it was built to do, but your employees are still losing time and productivity in ...

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11 minute read

23.07.2025

ITSM in 2025: Solving the Talent Gap and Rethinking Service Management

In a recent episode of our IT Experience podcast, I spoke with Sophie Hussey about the IT service management (ITSM) ...

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AI Through Experimentation
5 minute read

02.04.2025

AI Adoption Through Experimentation

The business world is awash with artificial intelligence (AI) talk and AI-enabled products. But how much of this is ...

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Dave Snowden
7 minute read

27.03.2025

IT Complexity, Change, and AI

It doesn’t matter where you work in an IT organization; there are likely three common words (or phrases) in your ...

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6 minute read

27.02.2025

Agentic AI and Experience Data – They’re Better Together

The speed of artificial intelligence (AI) adoption within IT organizations is now beating most peoples’ expectations. ...

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