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02.04.2025 | 5 minute read

AI Adoption Through Experimentation

The business world is awash with artificial intelligence (AI) talk and AI-enabled products. But how much of this is ...

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AI Through Experimentation
AI Through Experimentation
5 minute read

02.04.2025

AI Adoption Through Experimentation

The business world is awash with artificial intelligence (AI) talk and AI-enabled products. But how much of this is ...

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Dave Snowden
7 minute read

27.03.2025

IT Complexity, Change, and AI

It doesn’t matter where you work in an IT organization; there are likely three common words (or phrases) in your ...

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6 minute read

27.02.2025

Agentic AI and Experience Data – They’re Better Together

The speed of artificial intelligence (AI) adoption within IT organizations is now beating most peoples’ expectations. ...

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Elevate Employee Experience
6 minute read

06.02.2025

What Will It Take To Elevate Employee Experience in Your Organization?

In case you missed it, HappySignals celebrated its tenth birthday last year. It has been a journey we’ve shared with ...

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Future of IT Support - Crowdsourced
19 minute read

30.01.2025

The Future of IT Support - A Crowdsourced Perspective

This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of ...

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Sakari and Roy Trends for 2025
5 minute read

19.12.2024

IT Trends for 2025

The year 2025 is set to be a remarkable transformation for the IT industry, defined by advancements and paradoxes. IT ...

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AI in ITSM
5 minute read

31.10.2024

AI in ITSM: Avoiding the Hype and Focusing on Value

Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...

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Roy Atkinson and Sami Kallio
12 minute read

18.12.2023

Trends Driving ITXM in 2024

In sports statistics, an asterisk is added to a season or a player record when there is some shift that makes ...

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