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16.03.2023 | 6 minute read

Hello Sharing, Goodbye Silos: Why Sharing ITXM™ Feedback Is Important

One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...

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Hello Sharing, Goodbye Silos
Hello Sharing, Goodbye Silos
6 minute read

16.03.2023

Hello Sharing, Goodbye Silos: Why Sharing ITXM™ Feedback Is Important

One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...

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8 minute read

03.10.2022

Best Practice for DEX: People, Process and Tech - In That Order

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

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ITXM Framework and Continual Improvement
10 minute read

12.04.2022

How the ITXM™ Framework Integrates with Continual Improvement 

IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...

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Experience Management Acronyms Explained
11 minute read

24.02.2022

Experience Management Acronyms Explained 

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

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