How ITXM™ Fits into a World of Digital Transformation

25.05.2023

If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...

19.04.2023

According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

16.03.2023

One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...

03.10.2022

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

12.04.2022

IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...

24.02.2022

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...