03.10.2022 | 8 minute read

Best Practice for DEX: People, Process and Tech - In That Order

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

Employee Experience Podcasts Experience Management XLA Service Desk ServiceNow Human-centric IT IT Strategy Continual Improvement Happiness Score Report Partners Automation MSP Collaboration Digital Transformation ITXM Productivity Reassignment MSP Managed Service Provider

8 minute read

03.10.2022

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...