20.03.2024 | 14 minute read
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
Read more20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
Read more >08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
Read more >28.11.2023
Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
Read more >28.09.2023
“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...
Read more >21.09.2023
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
Read more >29.08.2023
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
Read more >13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
Read more >25.05.2023
If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
Read more >27.04.2023
An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...
Read more >19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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