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20.03.2024 | 14 minute read

The Financial Impact of Interruptions 

The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...

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The Financial Impact of Interruptions
The Financial Impact of Interruptions
14 minute read

20.03.2024

The Financial Impact of Interruptions 

The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...

Read more >
ITXM Landscape
5 minute read

08.02.2024

The IT Experience Management (ITXM) Landscape

The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...

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What CEOs Need in 2024
5 minute read

28.11.2023

What CEOs Need from Their CIOs in 2024

Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...

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6 minute read

28.09.2023

The Importance of Experience Management to CIOs

“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...

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Remove SLAs
6 minute read

21.09.2023

Should you get rid of Service Level Agreements (SLAs)?

For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...

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Is Human-centric IT the solution to the bad reputation of IT?
5 minute read

29.08.2023

What challenges does human-centric IT solve?

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

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9 minute read

13.07.2023

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

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10 minute read

25.05.2023

How ITXM™ Fits into a World of Digital Transformation

If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...

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ITIL 4 and Employee Experience: The Workforce and Talent Management Practice Guide
15 minute read

27.04.2023

ITIL 4 and Employee Experience: The Workforce and Talent Management Practice Guide

An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...

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Lost Time is Lost Money
10 minute read

19.04.2023

Lost Time is Lost Money 

According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

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