19.10.2020 | 6 minute read

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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4 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

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6 minute read

19.03.2020

Is your IT (Support) Ready for a Wave of New Remote Workers?

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

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3 minute read

17.02.2020

What Impacts Employee Experience in ServiceNow?

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

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Process to show the value of employee experience
6 minute read

24.10.2019

The Value of Employee Experience Data to Continual Improvement

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

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2.-Motivation-of-Service-Desk-Agents

29.04.2019

Motivation of Service Desk Agents

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive ...

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