#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

19.10.2020

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

29.09.2020

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

19.03.2020

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

16.03.2020

"With this tool and these discussions, we are on the same side of the table with the customer."

17.02.2020

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

24.10.2019

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

29.04.2019

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive ...