Ticket bouncing, frustrated end-users – what can IT do?

17.09.2021

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

10.09.2021

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

03.09.2021

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

28.07.2021

Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...

04.03.2021

If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...

19.10.2020

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

29.09.2020

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

19.03.2020

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

17.02.2020

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

10.06.2019

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...