#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

19.10.2020

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

29.09.2020

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

19.03.2020

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

17.02.2020

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

24.10.2019

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

29.04.2019

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive ...