08.07.2025 | 5 minute read

More tickets resolved, less brain power wasted: Customer support in 2025

ITXM Employee Experience Videos XLA CIO Continual Improvement ServiceNow Global IT Experience Report ITSM Trends MSP Watermelon Effect Productivity & Lost Time Cost Savings Service Desk Customer Story

5 minute read

08.07.2025

I think most IT professionals are acquainted with the term “technical debt,” the future cost of additional rework or ...

How long has your organization offered its employees IT support? For as long as you can remember, I’d bet. After all, ...